SysAid Technologies is an Israeli software company founded in 2002 that provides IT service management (ITSM) solutions. The company develops and provides software tools designed to streamline IT operations, including help desk automation, asset management, incident management, and self-service portals. Its flagship product is the SysAid IT Service Management Suite, which helps organizations manage IT requests, track assets, and improve service delivery efficiency. The software is used by businesses across various industries to enhance IT support and operational workflows. In 2016, SysAid Technologies was acquired by a private equity firm, which supported its expansion and global reach. The company operates internationally with offices in multiple countries and serves a diverse client base including enterprises, government agencies, and educational institutions. SysAid emphasizes innovation in AI-driven ITSM features, such as chatbots and predictive analytics, to automate routine tasks and provide actionable insights. The company has been recognized in the industry for its user-friendly interface and comprehensive functionality, earning awards from sources like Gartner and Forrester. However, it faces competition from larger players in the ITSM market, such as ServiceNow and BMC Software. The company's growth trajectory post-acquisition has focused on cloud-based deployments and integrations with other enterprise systems.