Salesforce, Inc. is a leading American multinational software company specializing in cloud-based customer relationship management (CRM) solutions. Founded in 1999, it has grown into one of the largest enterprise software providers globally, offering a suite of applications that include sales force automation, customer service, marketing automation, e-commerce, analytics, artificial intelligence, and application development platforms. The company's flagship product, Salesforce CRM, enables businesses to manage customer interactions across multiple channels, leveraging data-driven insights to enhance sales, service, and marketing efforts. Under the leadership of CEO Marc Benioff since its inception, Salesforce has pioneered the software-as-a-service (SaaS) model and expanded through strategic acquisitions, such as Slack Technologies in 2021 and Tableau Software in 2019, solidifying its position in the cloud computing ecosystem.

Beyond its core business operations, Salesforce is known for its commitment to corporate social responsibility, including initiatives like the 1-1-1 model of philanthropy, where the company donates 1% of its equity, product, and employee time to charitable causes. Marc Benioff, a prominent figure in tech and philanthropy, serves on the Board of Trustees of the World Economic Forum (WEF), and Salesforce provides financial partnership funding to the WEF, highlighting its involvement in global economic and technological discussions. The company has faced controversies, including criticisms over data privacy practices, labor practices, and its contracts with certain government entities, but it remains a dominant player in the enterprise software market with a market capitalization exceeding hundreds of billions of dollars.

Salesforce operates worldwide, with a strong emphasis on innovation in AI and agentic technologies, positioning itself at the forefront of digital transformation for businesses. Its ecosystem includes extensive partnerships with developers, consultants, and integrators, fostering a vast network of influence in the tech industry.